Frequently asked Questions
Answers to Common Leasing Questions
Leasing Questions, Clearly Answered
This FAQ section is designed to provide helpful, straightforward information for prospective residents exploring The Mallory Eastside and The Caroline Eastside. Here you’ll find details about floor plans, amenities, leasing terms, and community features, allowing you to move forward with clarity and confidence. If additional questions arise, the leasing team is available to provide personalized guidance and support.
- The Caroline
- The Mallory
The Caroline
Is The Caroline Eastside a pet-friendly community?
Yes! The Caroline Eastside is a pet-friendly community. View our pet-policy here.
What are the starting prices on Three Bedroom apartments?
Our Three Bedroom Starts at $2,960
What are the starting prices on Two Bedroom apartments?
Our Two Bedroom Starts at $2,320
What are the starting prices on One Bedroom apartments?
Our One Bedroom Starts at $1,695
What are the starting prices on Studio apartments?
Our Studio Starts at $1,555
What floor plans does The Caroline Eastside offer?
We have Studio, One Bedroom, Two Bedroom and Three Bedroom apartments. Click here to view our plans.
The Mallory
Where do I register to Vote?
www.votetexas.gov
Will you accept my delivery packages for me?
No, all packages should be placed in the package locker system.
Are residents permitted to paint their apartment?
Yes, but must paint or be charged to return color back to original color upon move out.
Is there any additional storage space available at your property?
Yes, we have additional storage space onsite.
Are gas grills permitted at your property?
No, the property has gas grills onsite for residents to use.
Does the property offer on-site recycling?
Yes
Does the property have a swimming pool?
Yes
Does the property have a fitness center?
Yes, 24hr fitness center.
Do you have cable services?
Yes, we have AT&T.
Can I install my satellite dish at my apartment?
No
My children live with me in the summer; do I need to notify your office when they arrive?
Yes, the office should be made aware and they should be added to the lease as minor occupants.
I have a motorcycle, where can I park it?
In any parking space designated for vehicles.
Do you have reserved parking?
Yes, there is a monthly cost associated with a reserved parking space.
There is a person who might be staying with me for a while, is that permitted by the lease?
No more than 7 consecutive days.
Is there a place where I can pay my rent after office hours?
Online resident portal.
Will you accept electronic payments from my bank?
Yes, you are responsible for payments getting into the office on time.
What day of the month am I liable for a late charge?
Rent is due on the 1st of the month and late fees begin on the 4th.
When is my rent payment due?
1st of the month, this includes holidays.
If something needs to be repaired in my apartment, how do I report it?
Please contact the office, via phone, email, or resident portal.
Do you offer corporate apartments?
No
Do you offer furnished apartments?
No
Am I required to have renters' insurance?
Yes, $100,000 personal liability and the policy must have your unit and list all adults on the lease.
Do you accept short term leases?
We do not offer leases under 7 months, subject to change.
Can I change to a month-to-month lease plan after my first year?
Lease will automatically default into a MTM lease after completion, unless you renew or give a 60-day written notice. A month to month fee will apply.
If I get a job transfer, can I break the lease?
You would have to provide 60-day written notice, pay termination fee, and pay back any concessions given.
Is my security deposit totally refundable?
Yes
What happens if I qualify for an apartment, but my roommate does not?
The roommate will not be approved to lease/live onsite.
What is acceptable proof of income to sign a lease?
2 most current pay stubs, 2 most current months of bank statements, offer letter, or current W2.
What are the income and credit qualifications?
3 times the monthly rent, require proof of income, 3rd party credit screen.
What are your application and administrative charges?
Application Fee: $75
Administration Fee: $200
Deposit: $100-$300
What must I bring with me to tour an apartment?
Valid Photo ID
Is The Mallory Eastside a pet-friendly community?
Yes! The Mallory Eastside is a pet-friendly community. View our pet-policy here.
What are the starting prices on Two Bedroom apartments?
Our Two Bedroom Starts at $1,850
What are the starting prices on One Bedroom apartments?
Our One Bedroom Starts at $1,303
What floor plans does The Mallory Eastside offer?
We have One Bedroom and Two Bedroom apartments. Click here to view our plans.